Return Policy

Returns & Exchanges – Dannhich

Thank you for shopping with dannhich.com—we truly appreciate your support. If you’re here, it likely means something didn’t go as expected, and we’re here to help. For any issues related to returns or exchanges, you’re in the right place.
Before making a purchase, we strongly recommend researching products carefully to ensure they meet your needs. Due to the nature of our items, we cannot accept returns or exchanges for products that have been used in any way. Our team is always happy to answer any questions before you buy—feel free to reach out anytime. We’re knowledgeable, friendly, and here to help you make the right choice.

Return Guidelines (Within 30 Days)

All items purchased from Dannhich.com must meet the following requirements to be eligible for a refund or exchange. There are no exceptions:

Items must be unused and in original, brand-new condition.
Returns must be shipped within 30 days of delivery.
Any glass damage must be reported within 48 hours of delivery.
Return shipping costs are the customer’s responsibility and are not refundable, including any expedited shipping fees.
We strongly recommend using tracked and insured shipping for returns. Dannhich is not responsible for lost or damaged return shipments.
Route Package Protection is recommended for added security during return transit.
Items that are opened, tampered with, or have broken seals may incur a 20–50% processing fee. Incomplete returns may also result in additional fees.
Dannhich reserves the right to refuse any return or request additional information if necessary.
Refunds are processed within two (2) business weeks after the returned item is received and inspected.
If all conditions are met, a full refund or exchange will be issued.